1. What is involved in getting the identified assistive technology?
Typically, this involves an assessment, discussion of options, trial of the preferred options identified and thereafter completion of the relevant application documentation to relevant funding body. Once the equipment is funded, you will be informed. Typically, you then need to wait for the funded equipment to be ordered and set-up by the supplier before delivery. This could take between four to six weeks or longer. An appointment will be scheduled with you and relevant others for delivery, fitting and education on the safe use of the equipment.
2. What fees are involved for an assessment, equipment trials and report writing?
Postural Care Clinic is an approved NDIS Registered provider for occupational therapy services. Fees comply with NDIS rates as indicated in https://www.ndis.gov.au/providers/pricing-and-payment.html
Fees relating to the extent of the requested service will be detailed in individual Service Agreements.
3. What are the expectations relating to appointment scheduling, cancellations, and COVID-19?
Our team will liaise with you regarding your appointments and are committed to working with you and your support network regarding the most suitable times for appointments with consideration for care routines and other appointments. Urgent appointments will be considered with compassion and accommodated.
Cancellations should preferably be managed up to 24 hours prior to the scheduled appointment where reasonably possible and no shows will incur fees as per NDIS guidelines.
Postural Care Clinic services are essential services, and we are committed to providing services during the current COVID-19 restrictions. Our team members are permitted to visit you at your residence. We are aware that the current restrictions can be stressful to manage and will take all relevant precautions to ensure safe service delivery. Our services do include telehealth support.
4. How do I communicate my dissatisfaction with my received service?
Postural Care Clinic is committed to partnering with you and your support network to provide outcomes aligned with your goals while maintaining ethical practise and in accordance with the relevant funding body guidelines. We will always endeavour to ensure that your concerns are managed with care, respect, compassion while maintaining confidentiality of all parties involved and of all matters raised. Please feel free to contact us and discuss:
Phone: Mon to Friday, 9am to 4.30pm